Return & Refund Policy

1. What we accept

We accept returns only for genuine manufacturing defects — for example a stitching or fabric fault, or an item that arrives damaged or different from what you ordered. We do not accept returns for a change of mind, a wrong size selected at the time of ordering, or minor natural variations in colour, print or embroidery that are typical of handloom and hand-finished textiles.

2. Raise your request within 48 hours

If you receive a defective item, you must raise a request within 48 hours of delivery by emailing help@unfoldloom.com with your order number, a short description of the problem, and clear photographs (or a short video) showing the defect. Requests raised after 48 hours cannot be accepted.

3. Approval & return shipping address

Our team will review your request. Once it is approved, we will send you the shipping address to which the item should be sent back. Please do not ship anything back before approval and the address have been shared with you, as we cannot accept unapproved parcels.

4. Replacement for approved defects

When the returned item is received and the manufacturing defect is confirmed, we will exchange it for a replacement of the same item. There is no extra shipping charge to you for a replacement issued because of a confirmed manufacturing defect.

5. Exchanges where there is no defect

If the item has no defect and you would simply like to exchange it (for example for a different size or style), the shipping cost for the exchange has to be paid by you. Such a request should also be raised within 48 hours of delivery and is processed in the same way — approval first, then the shipping address, then the exchange.

6. Condition of the item

The item must be unused, unwashed and unaltered, and returned in its original condition and packaging, apart from the defect you have reported.

7. How to start a request

1. Email help@unfoldloom.com within 48 hours of delivery with your order number, a short description, and photos.
2. Wait for our approval — we will tell you whether it is a defect replacement or a paid exchange.
3. After approval, we share the shipping address; send the item to that address.
4. Once we receive it, we ship the replacement or exchanged item to you.

8. Governing law & jurisdiction

This Return & Refund Policy is governed by and construed in accordance with the laws of India, and any disputes relating to it shall be subject to the exclusive jurisdiction of the courts of India.

9. Contact us

For any questions about a return or exchange, reach us at help@unfoldloom.com or +91 62079 64853.